Terms of Use

What you give us

When you use a form on this site, email us or telephone us, we collect what you choose to send: your name, email address, telephone number and a description of the situation. Nothing on this site requires you to give more than that.

What is collected automatically

We collect non identifying technical information when you browse: IP address, browser type, pages viewed and time spent. It is used to understand how the site is used and to improve it. It is not used to identify you.

What we do not collect here

We do not collect sensitive personal information through this website. Detailed personal and legal information is collected only after a solicitor client relationship exists, through the channels set up for that purpose.

Purpose

What you send is used to reply to you, to run a conflict check, to assess whether the firm can assist, and, if a retainer follows, to carry out the work.

Marketing

We do not use your personal information for marketing without your express consent, and we do not sell, rent or trade it. If you consent to receive anything from us, every message carries a way to stop, as required by Canada’s Anti Spam Legislation.

Privilege

Information given to us in the course of a legal matter is protected by solicitor client privilege. We do not disclose privileged information without your consent, except where the law or a court order requires it.

Service providers

Non privileged contact information may be shared with the providers who help us run the firm and this website, and with people engaged on your matter such as translators, agents and court reporters. All of them are under confidentiality obligations.

Processing outside Canada

Information submitted through a form travels through third party services in order to reach us by email, and may be processed or stored outside Canada, where it can be subject to the laws of that place. Submitting a form is your consent to that transfer. If you would rather not, telephone us instead.

What is set, and when

This site uses cookies to understand how it is used. Advertising cookies are set only if you press Accept. If you press Decline, measurement is switched off for you entirely, nothing further is sent, and anything already stored on your device is cleared. The site works either way.

You can change your answer at any time by clearing this site’s cookies in your browser, which brings the question back.

Your rights under PIPEDA

Under the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5 you may ask what personal information we hold about you, ask us to correct anything inaccurate, and withdraw consent to our use of it, subject to legal and contractual limits. We reply within thirty days or explain why we need longer.

Retention

Client files are kept for the period the law and the Law Society require, ordinarily seven years after a matter closes, which reflects limitation periods and the possibility of later proceedings. After that they are securely destroyed or anonymised. You may ask for earlier deletion, subject to those obligations.

Enquiries that do not become files

If you contact us and no retainer follows, what you sent is retained only as long as our conflict records require, then destroyed.

Privacy Officer

Privacy Officer, Lexaltico LLP
55 University Avenue, Suite 1100, Toronto, Ontario M5J 2H7
privacy@lexaltico.com
+1 416 333 6200

If you are not satisfied with our answer you may complain to the Office of the Privacy Commissioner of Canada.

Information, not advice

This site publishes several hundred pages about Ontario law. They are written carefully, they cite statutes and cases by name, and they are reviewed. None of that makes them advice about your matter. Law is applied to facts, and we do not know yours.

The difference is practical rather than technical. A page explaining that spousal support is usually indefinite after a twenty year marriage is accurate as a general statement and may be wrong about you, because of a domestic contract you signed, a period of separation you have forgotten, or an income that is not what a tax return says it is.

Law also changes. Pages carry a review date where one is relevant. A page reviewed last year may not reflect an amendment made since, and a page about a subject currently before an appellate court may be overtaken between your reading it and your acting on it.

Three things must happen first

A conflict check must be completed. We act for a great many people and businesses, and we cannot act against a current client or use what we learned from a former one. That check happens before anything else and occasionally means we have to decline.

We must confirm in writing that we are prepared to act. Not every matter is one we can take, and saying so early is better than taking a file we cannot properly serve.

A retainer agreement must be signed. It sets out what we are doing, what we are not doing, who is responsible for what, and how fees work. Until it is signed no relationship exists, whatever has been discussed.

Why you should not send us documents yet

Information sent through a form, or by email, before a retainer is signed is not covered by solicitor client privilege. That is not a policy we chose. It follows from there being no solicitor client relationship for the privilege to attach to.

It can also create a problem for you. If you send us detailed information about a dispute and we are later approached by the other side, what you sent may affect whether we can act for either of you.

So tell us the shape of the problem and leave out the detail: the area of law, roughly when it arose, and whether anything is urgent. That is enough for us to say whether we can help. The documents come after the retainer.

What they do and do not tell you

Case results described anywhere on this site are real and are described accurately, and they are specific to their own facts. A settlement at three times the original offer happened because of that employer, that contract and that person’s history. It says nothing about what your matter is worth.

Client reviews are the views of the people who wrote them. We do not offer anything in return for a review, we do not write them, and we do not ask only the clients we expect to be positive.

Calculators on this site produce estimates from the figures you enter. They apply published formulas and they cannot know about the facts that most often change the answer.

Copyright

The content of this site belongs to Lexaltico LLP or its licensors. You are welcome to read it, print it and quote it with attribution. You may not republish it as your own.

Links

We link to statutes, regulations, court decisions and government pages because a reader should be able to check us. We do not control those sites and are not responsible for them, and a link is not an endorsement.

Limitation of liability

To the fullest extent the law permits, Lexaltico LLP is not liable for any loss arising from your use of, or reliance on, anything published on this website.

Governing law

These terms are governed by the law of Ontario and the federal law of Canada that applies in Ontario. Lawyers and licensed professionals at the firm are regulated by the Law Society of Ontario, and marketing on this site is intended to comply with the Rules of Professional Conduct.

Jurisdiction

These pages describe the law of Ontario, and of Alberta only where a page says so expressly. They do not describe the law of any other province, territory or country. Law that looks similar across jurisdictions frequently is not.

Currency of the law

Each page states the law as at the review date shown on it. Legislation is amended and case law develops. A page accurate when written may no longer be.

Generality

These pages describe how a rule usually works. That is not the same as how it applies to your facts. The exceptions are where most real matters live, and a page written for a general reader cannot tell you whether you are inside a rule or inside its exception.

No solicitor client relationship

Using this website, submitting a form, sending an email or speaking to us on the telephone does not make us your lawyers. That relationship arises only when the firm has confirmed in writing that it has agreed to act, a conflict search has been completed, and a retainer has been signed.

Confidentiality of enquiries

Do not send confidential or sensitive information through this website or by email until we have confirmed in writing that we can act for you. Information sent before that point is not treated as confidential and may prevent us from acting for you, or for someone else, in a connected matter.

Response times

We aim to reply within 2 business days. Contacting us does not guarantee a reply within any particular period, does not oblige the firm to act, and does not stop, extend or satisfy any limitation period, filing date or court deadline.

Our telephone line

Our line is answered 24 hours a day, every day of the year. Outside office hours calls are taken by our intake service, who record your details and pass them to the firm. A lawyer responds during the next business day, or sooner if the matter is urgent. Answering the telephone is not the same as giving legal advice, and no relationship arises from that call.

Law Society of Ontario

Lexaltico LLP is regulated by the Law Society of Ontario under the Law Society Act, R.S.O. 1990, c. L.8. All lawyers practising in Ontario through the firm are members in good standing.

Law Society of Alberta

Alberta matters are handled by lawyers licensed with, and in good standing with, the Law Society of Alberta. A lawyer licensed in Ontario is not thereby licensed in Alberta, and the reverse is also true.

Immigration regulation

Immigration consulting is provided by Regulated Canadian Immigration Consultants in good standing with the College of Immigration and Citizenship Consultants under the College of Immigration and Citizenship Consultants Act, S.C. 2019, c. 29, s. 292.

Lawyers, paralegals and consultants

Not everyone at the firm is a lawyer.

• Licensed paralegals in Ontario may act only within the scope the Law Society permits, which does not include most family, estate or criminal matters.
• Immigration consultants are regulated by the College, not by a law society, and are not lawyers.
• Law clerks and managers support files but do not give legal advice.

Each page and biography states which applies. Ask at the outset who will handle your matter and under which licence.

Languages

We serve clients in thirteen languages. Every page of this website is written and published in English. Where anything is provided in another language, the English version governs in the event of a difference. If you need an interpreter, tell us when you book and we will arrange one.

The initial assessment

The no-obligation initial assessment is a brief introductory conversation. It does not include a review of your documents and does not constitute legal advice.

The firm charges a fee for substantive consultations, including in civil litigation, criminal defence and immigration matters. The firm may waive that fee at its discretion. Any fee is disclosed in advance and credited in full toward your account if you retain the firm.

Referral fees

Where we refer a matter to another firm, including through LexKonnect, we comply with Rule 3.6-6.1 of the Law Society of Ontario’s Rules of Professional Conduct. Any referral fee is set out in the Law Society’s standard referral agreement, signed by you before the referral proceeds, and no fee is payable to us unless and until the receiving firm has been paid for its work. You are never obliged to accept a referral and are free to retain any firm you choose. No referral arrangement affects the independent professional judgment of any lawyer at this firm.

Calculators and estimators

They produce estimates from what you type and cannot know the rest. They do not account for the terms of your contract, statutory exceptions, or the discretion a court will apply. Do not make a decision on a number produced by a calculator.

Past results

Any outcome described happened on its own facts, before its own decision maker, under the law as it stood at the time. Past results do not predict or guarantee the result of any other case.

Reviews and testimonials

Reviews shown here are written by third parties and published on platforms we do not control. Each describes one person’s experience of one matter. They are not a promise, a prediction or a guarantee about any other matter.

Links to other websites

This site links to regulators, courts, government sources, professional associations and social platforms, all operated by others. We do not control them, we are not responsible for their content or accuracy, and a link is not an endorsement.

Accessibility

We aim to meet the Accessibility for Ontarians with Disabilities Act and WCAG 2.1 Level AA. If any part of this site prevents you from reaching us, telephone +1 416 333 6200 or write to hello@lexaltico.com and we will provide the information in another format, at no charge.

Copyright

Content on this website is © Lexaltico LLP. It may be read and printed for personal reference. It may not be reproduced, republished or used commercially without written permission.